Fast and discreet
consultations of all skin and venereal diseases

Do you suffer from a skin problem and are you ashamed to ask about it? Do you have to wait too long to make an appointment with your dermatologist or is your dermatologist unable to deal with your problem?

DermaHelp 01
DermaHelp 02

Ask for help right now in our online consulting center! Your questions will be asked by a world-renowned Czech dermatologist, Prof. Jana Hercogová, M.D., PhD. (CZ).

How does Derma Help work?

Describe your problem in as much detail as possible.

Enclose a photo (or photos) of the affected part of your body.

Pay simply and safely online.

Professional recommendations will be sent to you by email no later than in 2 working days.

What kind of advice we provide

  • skin disease
  • skin inflammation
  • skin infection
  • skin tumor
  • congenital skin defect
  • pigmentation disorder
  • cosmetic skin defect
  • hair disease
  • nail disease
  • skin glands disorder
  • venereal disease
  • genital disease

Describe your problem and get information about what kind of skin or venereal disease you probably suffer from by email within two working days. You will also get treatment recommendations and information on possible side effects of the treatment, information on the need to go to see your doctor and other helpful tips.

Why Derma Help

Quick answer

Your question will be asked within two working days.

Data protection

Information and pictures provided by you will be used only to identify your disease.

Comfort of your home

No need to visit your doctor or wait for medical examination for long months.

Complexity

You will get not only information about what kind of disease you probably suffer from but also treatment instructions and recommendations on next steps.

Expertise

Your questions will be answered by one of the most experienced and the best experts in the field of dermatological and venereal diseases.

Prof.
Jana Hercogová, M.D., PhD. (CZ)

Jana Hercogová has been the first Czech and the first woman ever to be elected the President of the European Academy of Dermatology and Venereology. She is the President of the Czech Academy of Dermatology and Venereology, head of the Department of Dermatology at the 2nd Medical School of Charles University in the Bulovka University Hospital and she leads the dermatovenereology clinic of the Institute for Clinical and Experimental Medicine (IKEM) in Prague. She has been involved in the treatment of cutaneous manifestations of Lyme disease, vitiligo, psoriasis, eczema and skin cancer for many years. She participates in the implementation of new therapeutic and diagnostic methods. She was awarded the title of Honorary Professor of Dermatovenereology in Shenyang, China.

Frequently asked questions

When should I use the Derma Help online skin consulting center?

The online consulting center is appropriate for anybody who:

  • wants to get advice from a dermatovenereologist (a doctor specialized in skin and venereal diseases)
  • needs to get explained anything related to proper skincare
  • wants to get another expert opinion on his or her skin problem
  • has to wait long to make an appointment with his or her doctor
  • needs advice on how to take care of a child suffering from a skin problem
  • needs a dermatovenereologic consultation while on vacation or traveling

Can a disease be identified based on photos of a skin problem?

Yes, a good quality photo is, in most cases, sufficient for identifying the disease and providing treatment recommendations. If a photo is not sufficient, you may be asked for additional photos or advised to visit a doctor's office personally. The online consulting center does not send money back in case of insufficient photos.

Can I get a prescription for medication?

No, you can't. The law prohibits doctors from issuing drug prescriptions in any other way than personally during appointments with patients. Over-the-counter drugs, ointments or other treatment procedures will, however, be recommended to you. If a prescription drug is needed to treat your disease, you will have to see your doctor in person.

May I ask other questions after receiving the result of my online consultation?

The price of every online consultation includes the opportunity to get a closer explanation of what you did not understand in the expert's answer within 3 days after receiving the result of your consultation. Than you can send other questions only after paying for a new consultation. You should, therefore, think through what interests you very carefully and write down all your questions before sending a question to our online consulting center.

Why do I have to pay for the online skin consulting service?

The reason is the fact that online consultations are not covered by health insurance. A detailed response to your question takes time and the online consulting doctor spends more time preparing a detailed report containing all appropriate recommendations for you that if he or she gave the recommendations personally to you in the office. You as a client, however, will save a lot of time by not having to go anywhere and getting advice from the comfort of your home, while on a business trip or on vacation.

What are the advantages of our online skin consulting center?

Your questions will be asked by one of the best experts in the Czech Republic with many years of experience from both home and abroad (see more in this section).

How can I pay for a consultation?

Use the method of online card payment. It is fast and safe: you only enter your credit card information on a website secured by the GP WebPay company. The company provides credit card payments for large Czech banks and is the European leader in the field of card payments processing. We will only receive confirmation of a successful transaction without getting to know your credit card information.

How long do I have to wait for the results of my consultation?

You will get an answer by email within two working days.

How are personal data treated?

The form deletes all data as soon as the e-mail is sent to the chosen dermatologist. The data are deleted from the dermatologist´s e-mail within 3 days after the reply is sent.

How much does it cost to ask a question?

Asking a question costs 1,000 CZK. The payment is made by means of a credit card.